This course provides an overview of service level agreements, the benefits and barriers of SLA which stands as a critical component of the relationship between a client and a Business Process Outsourcing (BPO) provider.

This course will,

• Provide a clear and open framework for working with other teams to improve communication and effectiveness
• Improve understanding of the services provided which may improve communication, and more positive working relationships
• Facilitate improved service delivery and support
• Provide learning to align services with business delivery

We hope that you will gain the required knowledge from this program and demonstrate the skills learnt.

All the best!